Refund policy

Returns & Refunds

At Ruvo, we want you to feel confident with your purchase. If there is an issue with your order, please contact our customer support team and we'll be happy to assist you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the issue
• Clear photos or video showing the issue

Once the issue has been reviewed and verified, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Returns

Please contact our customer support team before returning any item. Do not send a product back without first receiving return instructions from us.

Returns that have not been authorized in advance may not be accepted.

Change of Mind

We are currently unable to guarantee returns or refunds for change-of-mind purchases. Please review the product information carefully before placing your order.

This does not affect any rights or remedies you may have under applicable consumer protection laws.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Contact Us

If you have any questions about your order, return, or refund, please contact us at:

shopruvoco@gmail.com

Please include your order number when contacting us about an existing order.